Reference

Terms That Govern Your fa111 Account

These terms set out the rules between you and fa111 when you open an account, make deposits via bKash, Nagad or Rocket, and use any part of the lobby.

Account eligibility rulesbKash, Nagad & Rocket payment termsWithdrawal conditionsAccount suspension policyGoverning jurisdiction
fa111 Terms That Govern Your fa111 Account
HOW WE OPERATE

How fa111 Applies These Terms

We enforce these terms consistently across all accounts. Below is how we handle the areas that matter most to you — from how your account data is held to what happens when you request a change.

Account Data & Retention

We hold your account data only as long as your account is active or as required by applicable law. You can request a data summary through the account settings page at any time.

Payment Verification

Deposits via bKash, Nagad or Rocket are matched to your registered wallet number. Withdrawals go back to the same wallet used for the deposit — no third-party transfers.

Account Security

Each login triggers an OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

To update your registered mobile number or wallet details, submit a verified request through live chat. Changes take effect after identity confirmation, usually within one business day.

TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a terms-related concern, our support team handles account and policy queries directly. Bring your account ID and the specific clause you are asking about so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page in your account. Available during our published support hours for terms and account queries.

Email Support

Send your terms query to our support address. Include your account ID and the section you are asking about for a faster response.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions, payment rules and account-status queries without waiting for an agent.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account changes and what to do if something goes wrong.

Account eligibility depends on your local law and the regions fa111 currently serves. It is your responsibility to confirm that online gaming is permitted where you are before registering.

Yes. Every deposit and withdrawal through bKash, Nagad or Rocket is governed by these terms. Payment disputes must be raised within 14 days of the transaction date via live chat or email.

We notify you through your registered account before material changes take effect. Continuing to use the platform after the effective date means you have accepted the updated terms.

We will contact you at your registered mobile number or email. Pending withdrawals to your bKash, Nagad or Rocket wallet are processed according to the outcome of the review.

Go to account settings and submit a data request. We will compile your account history and send it to your registered contact within the timeframe required by applicable law.

Raise the dispute through live chat first with your account ID and the relevant clause. Unresolved matters follow the governing-law process set out in the full terms document.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.