Reference

Understand Your Rights and Our Policy

This page sets out how fa111 operates in relation to your account, your data, and your eligibility — all subject to your local law and the regions where access is permitted.

Eligibility by local lawAccount data handlingbKash, Nagad, Rocket transaction termsPolicy contact availableRegion-dependent access
fa111 Understand Your Rights and Our Policy
REACH OUR POLICY TEAM

Contact Us About Legal or Account Matters

If you have a question about your rights, your account data, or how a specific term applies to your situation, our support team can help. Whether your query involves a bKash transaction dispute, a data request, or a policy clarification, use the channels below to get a direct answer from us.

Live Chat Support Open the chat window from your account dashboard to reach us directly. This is the fastest path for urgent policy or account questions.
Email Policy Desk Send detailed legal or data queries to our policy email. We respond with written confirmation so you have a record of the exchange.
Account Help Centre The help centre inside your account covers common policy topics — wallet verification steps for bKash, Nagad, and Rocket, and account closure requests.
HOW WE HANDLE YOUR DATA

Data, Security and Account Transparency

We collect only the information needed to run your account — your registration details, your payment method records across bKash, Nagad, and Rocket, and your session activity. This data is stored securely and is not sold or passed to third-party marketing services. You can request a summary of what we hold at any time by contacting our policy desk.

Data Retention We keep account and transaction records for as long as required under our operating policy. You may request deletion of non-essential data by contacting us in writing.
Account Security Your account is protected by password and OTP verification. If you notice any access you did not authorise, contact support immediately and we will lock the account.
Cookie Use We use cookies to keep your session active and remember your payment preferences — for example, whether you last used bKash or Nagad at the cashier desk.
Requesting Changes To update your registered details, correct an error, or request account closure, go to your account settings or contact the policy email with your account reference.

Common Questions About Policy and Your Account

These are the questions we get most often around legal terms, data rights, and account eligibility. If your question is not here, reach out via live chat or email and we will respond with a clear, written answer.

Access depends on your local law and eligible region. Check the rules that apply where you are before opening an account. We do not confirm legality for any specific location.

We hold your registration details, wallet records for bKash, Nagad, or Rocket transactions, and session activity. Contact our policy desk to request a summary of what we store.

Send a written request to our policy email with your account reference. We will confirm receipt and process non-essential data deletion in line with our retention policy.

Raise the dispute through live chat or email with your transaction reference and wallet number. We cross-check the record on our side and respond with findings in writing.

Yes. Any policy update is posted on this page and you will be notified via your registered contact. Continued use after the update date means you accept the revised terms.

Go to account settings and submit a closure request, or contact us by email. We process the request, confirm any remaining wallet balance, and close the account formally.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.