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How fa111 Handles Your Personal Data

This page explains what data fa111 collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use the lobby.

Account DataPayment PrivacyCookie ControlsData RetentionContact Rights
fa111 How fa111 Handles Your Personal Data
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send your data request or privacy question to our support address. We aim to respond within a reasonable timeframe and will confirm receipt of your request.
Live Chat Open the chat window from any page in your account. Our team can direct your privacy or data query to the right person without delay.
Account Help Centre Log in and visit the Help section to submit a formal data access or deletion request. You will receive a reference number to track your case.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account password is stored in encrypted form. We use SSL on all pages and require OTP verification for sensitive actions like withdrawal requests and password changes.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request deletion of non-essential data by contacting support.

Your Rights

You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request account closure. Submit these requests through the Help Centre or via email support.

Common Questions About Your Privacy

We collect your name, contact details, and login credentials at registration. Device data and session logs are also recorded to protect your account from unauthorised access.

Payment references are shared only with the relevant payment processor — bKash, Nagad, or Rocket — to complete your transaction. We do not share wallet data with advertisers or unrelated third parties.

Log in, go to the Help Centre, and submit a data access request. You can also email our support team directly. We will confirm receipt and respond within a reasonable period.

Yes. Submit a deletion request through the Help Centre or via email. Some data may be retained for the period required by applicable regulations before full deletion is completed.

Session cookies keep you logged in; analytics cookies help us improve the lobby experience. You can disable non-essential cookies through your browser settings without losing account access.

Applicability depends on your local law and the eligible regions we serve. If you are unsure whether access is permitted in your area, check your local regulations before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.